Customer Service Representative

BAFTAN is looking for a professional and customer-focused Customer Service Representative to support daily customer communication, sales inquiries, order coordination, and client satisfaction.

The role is ideal for someone who is polite, organized, confident in communication, and able to represent the BAFTAN brand with a premium and respectful service mindset. The selected candidate will respond to customer questions, guide clients about products, manage complaints professionally, coordinate with the team, and help create a smooth customer experience.

Key responsibilities include:

Responding to customer inquiries through phone, WhatsApp, social media, and in-person communication
Providing clear information about BAFTAN products, prices, availability, and services
Handling customer complaints with patience and professionalism
Supporting order follow-up, delivery coordination, and customer feedback
Maintaining accurate customer records and daily communication updates
Coordinating with sales, design, and operations teams when needed
Creating a positive, trustworthy, and premium customer experience

Strong communication skills in Dari and Pashto
Basic English communication is an advantage
Good personality, patience, and professional attitude
Ability to work with customers respectfully and confidently
Basic computer and smartphone skills
Experience with WhatsApp, Instagram, Facebook, or customer messaging platforms is preferred
Good organization and follow-up skills
Ability to solve problems and work under pressure
Interest in fashion, lifestyle, design, or retail is a strong advantage
Honest, punctual, responsible, and team-oriented

Monthly salary of USD 400
Professional work environment with a growing Afghan fashion and lifestyle brand
Training and practical experience in customer service, retail, and brand communication
Opportunity for growth based on performance
Supportive team culture
Long-term career potential within BAFTAN

Interested candidates should send their updated CV to:

haroonnaimee@gmail.com

Please write this in the email subject line:

Customer Service Representative – BAFTAN

Only shortlisted candidates will be contacted for an interview.